Contact the IGM Broker NG Editorial Desk
This page explains who reads the messages sent to this site, what the editors can and cannot help with, and where to go for anything concerning an actual trading account.
Set against our partnerYou have a question about what you read here - who actually answers?
You have probably landed on this page because something in a review, a fee breakdown or a note about account types did not match what you expected. The desk behind this site is small and editorial: the people who read the inbox are the same people who write and check the pages. We are not a call centre and we do not route messages to the broker.
We read and write in English. Messages in plain, factual English reach us fastest; if you write in another language we will try to understand it, but we may reply in English and ask you to restate the point. Keep your message specific - the page you were reading, the sentence that seemed wrong, and what you think it should say. That is the kind of note we can act on.
What can the editorial desk actually answer?
We answer questions about our own content: how a review was put together, what a comparison table is measuring, why a particular fee example was chosen, when a page was last updated, and whether a correction has been made. If you think a figure is out of date or a description is misleading, tell us and we will look at the source again.
We can also explain the limits of what we publish. For example, if a page says a feature was not available to Nigerian readers at the time of checking, we can tell you what was checked and when. We cannot confirm what the broker will offer you today, because that is the broker's decision and not ours. We do not give opinions on whether you should open an account, how much to deposit, or which instruments to trade.
I want to talk to someone about press or a partnership - is that the same inbox?
Press questions about this site, requests to quote or reference our editorial work, and proposals for content collaboration all go through the contact form on this site. Please state your organisation, what you are proposing, and the deadline if there is one. We read these messages, but we do not accept payment for coverage, and we do not publish sponsored reviews or paid rankings.
If your proposal is about advertising or commercial placement, say so plainly in the first line. We will tell you whether it is something this site does at all. We do not share reader messages with third parties, and we do not pass contact details to the broker or to anyone else.
I have a complaint about this website - how is that handled?
Complaints about the site itself - a factual error, a broken link, a page that reads as unfair, or a correction you believe we owe - should be sent through the contact form on this site with the word complaint in the subject line. Include the URL and, where possible, the source you rely on. Corrections that we can verify are made on the page, and material corrections are noted on the page itself rather than quietly removed.
This process covers our editorial content only. It is not a complaints procedure for the broker, and sending us a complaint about an account does not start any process with the broker. We cannot escalate, reopen or influence a decision made by the broker. If you believe a page here is wrong, we will deal with that; if you believe the broker is wrong, the broker's own complaints route is the one that counts.
How long should I expect to wait for a reply?
We aim to acknowledge editorial messages within a few working days and to give a substantive answer within about ten working days where the question needs checking against sources. Press and partnership messages may take a little longer, especially near publication dates. Messages sent at weekends and on public holidays are read on the next working day.
Response times are targets, not guarantees, and we do not run a live chat or a telephone line. If your message is about a trading account, a payment, a withdrawal or a login problem, please do not wait for our reply - contact the broker directly, because we cannot act on it.
What can’t you help me with, and where do I go instead?
We cannot help with anything that belongs to an account: opening or closing one, verifying identity, deposits and withdrawals, order execution, spreads you were charged, login and password problems, statements, tax documents, or complaints about how the broker treated you. We have no access to client records and no authority over the broker's decisions. This site is an independent editorial resource; it is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice.
For all of those matters, use the broker's own support channels - the help centre, secure inbox or live chat inside the client area, or the contact details published on the broker's official website. If your issue is a formal complaint, ask the broker for its complaints procedure and follow the escalation steps it sets out. That is the route that can actually resolve an account problem.
